Our practice follows all Canadian human rights laws and provincial health regulations. We are committed to making sure no one is discriminated against based on race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. We do not exclude people or treat them unfairly because of any of these reasons.
To make sure everyone can communicate with us easily and get equal access to care, we provide free support services.
For people with disabilities, we offer helpful aids and services. This includes qualified sign language interpreters and written info in formats that are easy to read, like large print, audio, or electronic versions.
For people whose main language is not English, we provide free language help. This can include interpreters or translated documents.
If you need any of these support services, please reach out to our clinic doctor. You can find our contact address, phone number, and email under the contact page on this website.
If you feel we did not provide these services properly, or if you feel you were treated unfairly for any of the reasons listed above, you have the right to file a complaint. Please send your complaint to our clinic doctor using the contact details on our contact page. You can submit this in person, by mail, or by email. Our staff is happy to help you write or send your complaint if you need assistance.
You also have the option to file a human rights complaint directly with the government. Since we are in Toronto, you can contact the Canadian Human Rights Commission or the Human Rights Tribunal of Ontario.
Canadian Human Rights Commission
344 Slater Street, 8th Floor
Ottawa, Ontario K1A 1E1
Phone 1-888-214-1090
TTY 1-888-643-3304
Human Rights Tribunal of Ontario
655 Bay Street, 14th Floor
Toronto, Ontario M7A 2A3
Phone 1-866-598-0322
TTY 1-866-607-1240